Shipping & Claims Policy

SHIPPING POLICIES

Order processing takes 48 – 72 hours (not including public holidays) to take place after payment is successful.

After order processing is fulfilled, order will be delivered through our partner courier service and a photo of the Waybill with the tracking number will be sent to our respective customers.

 

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DOA CLAIMS UPON ARRIVAL

We ONLY　accept Dead On Arrival (DOA) claims within 24 hours of arrival. Please submit claims through the following steps:

我们只接受鱼只还在没有开过的塑料袋时就确认死亡的补偿并且在到货后的24小之内根据以下步骤去记录证明：

 

1)      Full bag dead on arrival – Please take a video of bag that is completely dead on arrival.

         Bags must remain sealed and in their original packaging.

         整个袋子的鱼已死　－　请记录下整个袋子的鱼已死亡的影片，死鱼必须是在原本的袋子

         并且是封着的。

 

2)      Several pieces dead on arrival – Please take a video of bag that contains dead fish on

         arrival. Bags must remain sealed and in their original packaging. After unpacking, please 

         lay dead fish out on flat surface and take a photo of the dead fish. If there are different

         varieties of dead fish they must be separated clearly.

         部分袋子的鱼已死　－　请记录货到时有死鱼袋子的影片，死鱼必须是在原本的袋子并且

         是封着的。打开袋子之后，将死鱼列在平面上然后拍下照片。如有不同种类的死鱼必须分

         类清楚。

 

Please send all claims to WhatsApp number: 018-251 2400. All claims must include：

请发送所有影片／照片至 Whatsapp 号码：018-251 2400。必须包括以下项目：

1)  Shipment invoice number.

1)  发票号码

2)  Supporting videos and or photos.

2)  支持影片／照片

3)  Claim quantity.

3)  补偿数量

 

The claimed value will be adjusted into the respective user’s account as reward points that can be used in the next purchase,and the credit points are as of the same amount of the actual DOA claim value. Shipping costs is not refundable.

补偿总数将会加在用户帐号的信用积分里，分数能在下次购买时使用，分数与实际DOA索赔值相等。邮费没有补偿。

 

All claims are for items that are dead upon immediate box opening. We do not accept claims for dead fish if bags or seals have been broken. We also do not accept claims for dead fish after the fish have left its original packaging.

所有补偿都是偿还在开箱时有的死鱼。因袋子或密封破损的死鱼和已经不在袋子内的死鱼恕不赔偿

 

Disclaimers:

标注：

 

Kindly note that we accept no liability for consequential losses caused by behavior of fish purchased from us towards fish that customers already have in your respective tank.

请注意我们并不补偿从我们这购买的鱼类对买主鱼缸里的鱼造成的任何影响和损失。

 

Aquamark will also not be responsible for any mortality and or diseases put break to your existing fish stock in your tank by the introduction of our fish upon purchase.

Aquamark也不会对于因引入我们的鱼而导致您现有的鱼类造成的疾病和间接损失，我们不承担任何责任

 

All our fishes are quarantined and checked to be in good health, condition and free from clinical signs of disease before packing to be transported to our customers.

所有即将被包装和运输的鱼是被隔离和健康状况良好的，并且没有任何疾病的临床症状